We appreciate that you, as a valued customer, provide us with your personal data, which helps us improve your travel experience and customize our services to reflect your individual needs. By sharing this information with us, you allow us to personalize and improve our site, while making your travel-planning process a more convenient, reliable, and seamless experience. We take your privacy concerns very seriously. We have been - and will remain - committed to protecting your personal information at all times. By visiting AEGEAN-TRAVEL.COM you are accepting the practices described in this Privacy Policy. Please note: Except for the purposes indicated in this Privacy Policy, we will "NOT" disclose, sell, share, or rent any of your personal information, including your name, address, credit card number, or transaction history, to any third party.
What Personal Information Does Aegean Travel Collect?
We are committed to protecting your personal information - whether you are
a AEGEAN-TRAVEL.COM online user or interested in researching and booking travel
by phone. At AegeanTravel, we appreciate your trust in us and remain committed
to ensuring that your personal information is secure.
We collect a variety of personal information such as your name, address, credit card data, etc. Some information is necessary to successfully complete a transaction; other, non-essential information is voluntary, and used to enhance your online travel-planning experience. Below you'll find a list of the personal information we collect from you, and a brief description of how that information is used at AEGEAN-TRAVEL.COM:
Online User Profile Information
When you sign up to become an online user of AEGEAN-TRAVEL.COM, we will
ask you to provide us with basic profile information (for example, your
name, telephone, e-mail address, and travel information). You can also provide
us with optional information, such as credit card numbers, and travel preferences.
We will use your online user profile information to tailor your travel experience to your unique preferences and requirements. You may choose to store as little or as much personal data as you'd like. However, by providing us with profile information about your travel needs and preferences, you help us customize your travel-planning process - allowing for a more convenient, efficient, and personalized experience. If you don't want to store your personal information, you can still research and book travel on AegeanTravel anonymously by calling 1.800. 567.0092. Please note, that certain AEGEAN-TRAVEL.COM features (for example, free e-mail newsletters) are only available to our online users.
Promotional E-mails and Customer Communications
If you are a AEGEAN-TRAVEL.COM online user or a customer who has made a
purchase by phone, we may contact you concerning your transactions (an example
of this would be if your flight is delayed or re-routed). We may communicate
with you via e-mail, phone, or fax and may ask you to tell us the best time(s)
to contact you.
As a AEGEAN-TRAVEL.COM online user, you may also receive additional communications
from us concerning issues we feel are important to share with our valued
customers (for example, announcements about major site changes or adjustments
to this policy). You have the opportunity of opting out of these communications
by choosing to research and purchase travel by phone at 1.800.567.0092.
(Remember, however, that customers who make their purchase by phone do not
have the ability to save bookings or access upcoming trips on our site.)
In addition, you can sign up for AEGEAN-TRAVEL.COM promotional e-mails packed
with the latest travel news; flight, lodging, and rental car deals; and
exciting vacation packages from Aegean Travel and our partners.
In addition to protecting your privacy, we are committed to ensuring that you do not receive information from Aegean Travel that you have not specifically indicated your willingness to receive. This means we will not call you, or send e-mails, marketing materials, magazines, or any other offers that you do not request. Remember, you can ALWAYS unsubscribe from AegeanTravel.com promotional e-mails, by modifying your Customer Details. Simply tell us you're not interested and you won't receive these messages from us again.
How Does the Use of Personal Information Differ for AegeanTravel Non-online Users and Online Users?
Non-Online Users
If you are a non-online user and have purchased by phone, we will only store
your transaction information. This information will only be used to complete
your travel purchase, and will not be used for any other purposes. It may
be shared only with appropriate vendors (for example, airlines) and other
third parties facilitating the transaction (for example, credit card authorization
companies). The communication you receive from Aegean Travel will only be
related to your purchase.
Online Users
When you become a AEGEAN-TRAVEL.COM online user, you gain access to a range
of customizable tools, bookings and saved travel items. We may use the information
you have provided us (in your travel profile, research and booking, etc.)
in the following ways:
To facilitate your transaction.
To help you in your travel planning process by recalling stored information
that you will need when making a purchase.
By allowing us to save this information, you will not need to remind us
each time you come back to book your trip with us.
To tailor content to reflect your personal travel preferences and requirements.
For example, we can provide you with weather forecasts, city maps, driving
directions, and other destination information that will help make your travel
more enjoyable.
To provide you with our AEGEAN-TRAVEL.COM promotional e-mails, containing
special deals and offers from AEGEAN-TRAVEL.COM and our partners, if you
have elected to receive such communications.
Sharing of Personal Information
At AEGEAN-TRAVEL.COM, we understand that, as an online consumer, you care
about how your personal information is shared. We take your privacy concerns
very seriously and are committed to ensuring that your personal information
is secure at all times. We will only share your personally identifiable information
in the following ways:
When you book travel with Aegean Travel, the personal information you
provide us will be shared with the appropriate third parties necessary to
complete your purchases. This includes the vendors you have selected (for
example, airlines, hotels, etc.) as well as the third parties facilitating
the transactions (for example, credit card authorization companies). The
personal information we provide these third parties will "ONLY"
be that which is necessary to ensure your travel arrangements are successfully
confirmed and executed.
When required by law, we may disclose certain personal information (for
example, court order or subpoena).
If you violate our Terms and Conditions, of which this Privacy Policy is
a part, or any law, rule, or regulation, we may be required to disclose
your personal information in order to apply or enforce AEGEAN-TRAVEL.COM
remedies (i.e., in case of customer fraud).
In the event that AegeanTravel or certain AegeanTravel assets are acquired,
customer information may be one of the transferred assets. In addition to
ensuring your privacy at all times, we are committed to ensuring that you
do not receive information - from AegeanTravel or from any of the third
parties with which we share your information - that you have not specifically
indicated your willingness to receive.
Modifying Your Personal Information at AEGEAN-TRAVEL.COM
To view, modify, or delete your personal information, log in at any time and
click Change Customer Details to access your Account Profile. AegeanTravel
does not knowingly sell products to anyone under the age of 18.
Personal Information Security
We are dedicated to providing a safe and secure online environment. We use
state-of-the-art, industry-standard, secure socket layer (SSL) technology,
which is utilized by most popular browsers, including Netscape and Microsoft
Explorer. This technology encrypts (or converts into code) your information
(name, address, credit card number, etc.) before it is transferred across
the Internet from your computer to our secure server. This ensures that all
your personal information is protected at all times. We will permit only authorized
employees, who are trained in the proper handling of personal data, to access
your information.
Use of Cookies
At AEGEAN-TRAVEL.COM, like many websites, we use "cookie" technology. The
cookie is a small text file that resides on your hard drive. From time to
time, we will request the cookie from your browser so that we can retrieve
your stored information. The cookie prevents you from having to make the same
selections over and over again. In addition, the cookie helps you navigate
our site more efficiently, and enables us to better tailor our content and
services to most effectively suit your needs. With the cookie technology,
we are able to recognize you and allow you to save information and access
it any time you visit our site. AEGEAN-TRAVEL.COM, we never use cookies to
store personal information, such as credit card numbers, nor can the information
we store in the cookie ever be read by any web site other than ours. Please
note that with most browsers, you can set the preferences to show a warning
each time a cookie request is received. You can also set the browser not to
accept cookies at all. However, because we won't be able to personalize your
AEGEAN-TRAVEL.COM experience if we can't recognize you, we suggest that you
allow your browser to accept cookies.
Notification of Changes
If we decide to change our privacy policy, we will post all changes on the
AEGEAN-TRAVEL.COM homepage. We want to ensure that you are always aware of
what information we collect, how we use it, and under what circumstances,
if any, we disclose it. We will notify you, as an online user, via e-mail
if, at any point, we decide to use personally identifiable information in
a manner different from that stated at the time it was collected. At that
time, you will have the opportunity to remove your Travel Profile information
from our database if you choose.
Contact Information
If you have additional questions or concerns regarding our privacy policy,
please e-mail us at aegean@aegean-travel.com.